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What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

What is the difference between gel and EcoSmart Fire’s ethanol fireplaces?

There are key differences between gel fireplaces and ethanol fireplaces in terms of operation and performance. Gel fireplaces are operated by inserting and lighting tin cans filled with gel. The cans act as the burner mechanism. Gel fireplaces do not produce a long coherent flame as known from ethanol fireplaces and can be difficult to extinguish. EcoSmart Fire’s ethanol fireplaces use a clean burning liquid fuel made with fermented plants. The fuel is housed in a ethanol burner that allows for safe and easy operation. Ethanol fireplaces produce a beautiful, vibrant dancing flame. Gel fuel should never be used within an ethanol fireplace.

Where do I buy ethanol fuel for my ethanol fireplace?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. e-NRG has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. Use of any other fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Why use an ethanol fireplace?

An ethanol fireplace is an eco-friendly and cost-effective alternative to gas fireplaces and wood burning fireplaces. Enjoy the warmth and aesthetic benefits of a traditional fireplace without the smoke, soot or ash in your home. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors.

What is an ethanol fireplace insert?

EcoSmart Fire’s fireplace inserts are ready to install heating appliances that include single or multiple ethanol burners within a designed zero-clearance enclosure. Choose from over 219 single sided, double sided, bay, peninsula, island, and bench fireplace styles at multiple lengths. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the ethanol fireplace insert in the framework, finish the surround, and it’s ready for use. EcoSmart Fire’s ethanol fireplace inserts can be installed virtually anywhere - in walls, cabinets, small spaces, high rise buildings, commercial spaces, indoors and outdoors.

What is an ethanol fire pit table?

EcoSmart Fire’s ethanol fire pit tables are available in multiple styles, heights, and finishes to fit your design brief. With ample tablespace for food and drinkware, our ethanol fire tables are the perfect centerpiece for entertaining. Install your ethanol table outdoors to create a space to enjoy year round or set indoors to function as a coffee table while providing a luxurious ambiance.

What is a freestanding ethanol fireplace?

Created as standalone units, EcoSmart Fire’s freestanding fireplaces can be assembled in under 5 minutes. These units are completely self-contained and offer the same clean burning flame as our ethanol fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, EcoSmart Fire’s portable ethanol fireplaces offer the luxury of fire without any of the restrictions. You can even relocate the units from room to room as your heating needs change.

What is an ethanol fireplace burner?

EcoSmart Fire’s ethanol fireplace burners allow you to bring your vision to life and create a truly unique and custom fireplace. Completely self-contained, our ethanol burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. Easily integrate a round, square, or linear ethanol burner into media units, cabinetry, walls, pillars, stone benches and more to create your custom ethanol fireplace design. EcoSmart Fire’s ethanol fireplace burners are available in a range of sizes and can be placed side by side for a longer flame.

What is an ethanol fireplace?

An ethanol fireplace is a ventless fireplace that is powered by bioethanol fuel. Plants like corn or sugarcane are fermented to make bioethanol fuel. Ethanol fireplaces produce a beautiful, warm and vibrant flame. Clean burning and eco-friendly, ethanol fires release heat, carbon dioxide (the same stuff we exhale) and steam. Ethanol fires do not require a chimney, vent, gas line, or electricity and can be installed virtually anywhere - indoors or outdoors. EcoSmart Fire offers a variety of ethanol fireplace options including ethanol burners for a custom fireplace design, freestanding and portable fireplaces, ready to install built-in wall ethanol fireplace inserts, and ethanol fire pits and fire tables.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heatres.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

Why EcoSmart Fire?

Why EcoSmart Fire

From design flexibility to ultimate safety, learn about the features that set EcoSmart Fire apart from other fireplace brands.

Download PDF Copy

What happens if the lead times vary on my purchase?

If lead times vary on your chosen items, a member of our customer service team will contact you to discuss the delivery options. Delivery of the in-stock items can either be delayed to wait for the longer lead time items, or delivered separately.

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

What happens if my product fails after the official warranty period?

Please contact our Head Office on 02 9997 3050 for advice and troubleshooting.

What is your returns/refund policy?

No returns will be accepted unless The Fire Company has previously agreed in writing. If The Fire Company agrees to the return of goods, they must be unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing. A restocking fee of 20% of the invoice value of the goods will be applied.

Goods which have been imported especially or non-standard equipment made to special order cannot under any circumstances be returned and/or credited.

What happens if the product I receive is different to what I ordered?

If the product received is different from what you have ordered, or does not meet your expectations, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify us of any discrepancies.

What happens if there is a missing item in my order?

If an item is missing from your order, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you.

What happens if my order is damaged?

If your order is damaged, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify of the damage.

What type of delivery services do you offer?

We offer standard delivery to your door.

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