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about ethanol fireplaces
FAQ's

Common Questions

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  • Ethanol Technology
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What forms of payment do you take?

We accept cash, bank transfer, bank cheque, Zip Money, PayPal, Apple Pay, and credit card. Please note that we do accept AMEX however this incurs a 1.5% surcharge.

Payment Methods
Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Are EcoSmart Fires easy to install?

EcoSmart Fires are designed to be easily installed and operated. Without the need for a flue or pipe connection, EcoSmart Fires are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact your local distributor.

Why EcoSmart Fire?
Why EcoSmart Fire

From design flexibility to ultimate safety, learn about the features that set EcoSmart Fire apart from other fireplace brands.

Download PDF Copy

Ethanol vs Gas Breakdown
Ethanol vs Gas

Choosing between an ethanol or gas open flame fireplace? Understand why ethanol provides a better solution.

Download PDF Copy

What is an ethanol fireplace?

An ethanol fireplace is a ventless fireplace that is powered by bioethanol fuel. Plants like corn or sugarcane are fermented to make bioethanol fuel. Ethanol fireplaces produce a beautiful, warm and vibrant flame. Clean burning and eco-friendly, ethanol fires release heat, carbon dioxide (the same stuff we exhale) and steam. Ethanol fires do not require a chimney, vent, gas line, or electricity and can be installed virtually anywhere - indoors or outdoors. EcoSmart Fire offers a variety of ethanol fireplace options including ethanol burners for a custom fireplace design, freestanding and portable fireplaces, ready to install built-in wall ethanol fireplace inserts, and ethanol fire pits and fire tables.

What is an ethanol fireplace burner?

EcoSmart Fire’s ethanol fireplace burners allow you to bring your vision to life and create a truly unique and custom fireplace. Completely self-contained, our ethanol burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. Easily integrate a round, square, or linear ethanol burner into media units, cabinetry, walls, pillars, stone benches and more to create your custom ethanol fireplace design. EcoSmart Fire’s ethanol fireplace burners are available in a range of sizes and can be placed side by side for a longer flame.

What is an ethanol fire pit table?

EcoSmart Fire’s ethanol fire pit tables are available in multiple styles, heights, and finishes to fit your design brief. With ample tablespace for food and drinkware, our ethanol fire tables are the perfect centerpiece for entertaining. Install your ethanol table outdoors to create a space to enjoy year round or set indoors to function as a coffee table while providing a luxurious ambiance.

What is an ethanol fireplace insert?

EcoSmart Fire’s fireplace inserts are ready to install heating appliances that include single or multiple ethanol burners within a designed zero-clearance enclosure. Choose from over 219 single sided, double sided, bay, peninsula, island, and bench fireplace styles at multiple lengths. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the ethanol fireplace insert in the framework, finish the surround, and it’s ready for use. EcoSmart Fire’s ethanol fireplace inserts can be installed virtually anywhere - in walls, cabinets, small spaces, high rise buildings, commercial spaces, indoors and outdoors.

What are the benefits of a zero clearance ethanol fireplace insert?

EcoSmart Fire’s Flex Fireplace Series has the necessary clearances to combustible frame components already built-in meaning they can be framed with wood studs. This gives you the freedom to install your ethanol fireplace insert in small and unique spaces. When selecting a location for the fireplace it is important to consider the required minimum room sizes and clearances. Please reference our Flex Series installation manual.

Why use an ethanol fireplace?

An ethanol fireplace is an eco-friendly and cost-effective alternative to gas fireplaces and wood burning fireplaces. Enjoy the warmth and aesthetic benefits of a traditional fireplace without the smoke, soot or ash in your home. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors.

Do ethanol fireplaces give off heat?

EcoSmart Fire’s indoor ethanol fireplaces are ventless, meaning all the heat stays in the room rather than escaping up a flue or chimney like it would with a traditional wood burning fireplace. Increased heat retention also means increased fuel efficiency. EcoSmart Fire’s collection of ethanol fireplaces offer a heat output ranging from 5,000 BTU - 20,000 BTU’s.

What are the benefits of outdoor ventless fireplaces?

EcoSmart Fire’s outdoor ethanol fireplaces offer the freedom to enjoy a warm fire in a variety of settings. Without the need for gas lines, or propane tanks, creating an outdoor gathering place with a warm flame at its center has never been easier. Our wide range of ethanol fireplace inserts, ethanol fire tables, and ethanol fire pits offer complete design freedom creating the perfect ambiance in your outdoor space. Contact us today and let us help you find the perfect fire solution for your project.

How large of an area will my ethanol fireplace heat?

The heat output of our indoor and outdoor ethanol fireplaces vary based on the model selected. When used indoors, EcoSmart Fire’s ethanol fireplaces comfortably heat between 215 sq feet and 700 sq feet.

Where do I buy ethanol fuel for my ethanol fireplace?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. e-NRG has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. Use of any other fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Are ethanol fireplaces good for the environment?

EcoSmart Fire’s ethanol fireplace burners and fireplace inserts, when paired with our e-NRG bioethanol fuel are clean burning with the only byproduct being heat, steam and carbon dioxide (the same stuff we exhale). Unlike gas fireplace inserts and wood burning fireplace inserts, EcoSmart Fire’s ethanol fireplaces do not produce messy pollutants like soot, smoke, and ash.

What is the difference between gel and EcoSmart Fire’s ethanol fireplaces?

There are key differences between gel fireplaces and ethanol fireplaces in terms of operation and performance. Gel fireplaces are operated by inserting and lighting tin cans filled with gel. The cans act as the burner mechanism. Gel fireplaces do not produce a long coherent flame as known from ethanol fireplaces and can be difficult to extinguish. EcoSmart Fire’s ethanol fireplaces use a clean burning liquid fuel made with fermented plants. The fuel is housed in a ethanol burner that allows for safe and easy operation. Ethanol fireplaces produce a beautiful, vibrant dancing flame. Gel fuel should never be used within an ethanol fireplace.

Are EcoSmart Fires easy to install?

EcoSmart Fires are designed to be easily installed and operated. Without the need for a flue or pipe connection, EcoSmart Fires are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact your local distributor.

Do you offer installation services?

All EcoSmart Fires Fireplace Inserts are designed to be easily installed and come with a simple set of instructions. The Freestanding and Outdoor ranges are easy enough to set up on your own. A builder, contractor, or cabinetmaker of your choosing will be able to complete your firebox insert project with straightforward framing. Our Fireplace Grates range provides the simplest conversion solution and can be installed as long as utilities have been shut off and the fireplace meets our clearance requirements. Installation is little more than placing the grate in your fireplace and closing the flue. Once that is done, you are ready to light your EcoSmart fire.

How long does it take to assemble?

There is virtually no assembly. Our Freestanding and Fireplace Grates ranges are designed to be placed into the desired location, secured into position, and operated immediately. Our Fireplace Inserts are designed to slot into place, secured and built around with your preferred finish – again a quick and easy installation – so your builder or interior designer will love you!

The longest part of the setup process is trying to figure out where you want to place it – be sure it complies with our clearance requirements particularly with regard to moving objects like curtains, tree branches and so forth.

Can EcoSmart Fires be installed everywhere?

Almost everywhere! EcoSmart Fires cannot be installed into small rooms that are less than our minimum room size which is burner specific. For all other installations, you must comply with our compulsory clearances and installation instructions. Approval from building authorities may be required prior to installation in your area. Please make sure you contact appropriate parties before installing your EcoSmart Fire.

Can I install a Fireplace Insert into my existing fireplace?

EcoSmart’s Fireplace Inserts are mostly used for new construction when an entirely new fireplace is desired for a given space. They are not designed for the conversion or remodelling of an existing masonry or gas fireplace but could be used if dimensions align. To convert an existing fireplace we recommend using our Fireplace Grates or Ethanol Burners as noted above. Ensure that the flue has been closed off and the relevant suppliers have officially detached all connections to utilities.

I want a linear flame - what burners can achieve this?

EcoSmart’s XL500, XL700, and XL900 burners are all linear flame burners that can be installed into a variety of ways, including side by side. The size and number of burners you can install depends on the clearances available. Speaking with one of our Product Specialists can help you narrow down which burner is best for your project.

How to install a TV or AV equipment above an ethanol fireplace?

This design can be achieved as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

How to position your TV
Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

How long does it take to assemble an ethanol fireplace?

There is virtually no assembly required for EcoSmart Fire’s collection of portable and built-in ethanol fireplaces. Our freestanding fireplaces are designed to be placed into the desired location, secured into position, and operated immediately. Our built-in ethanol fireplace inserts are designed to slot into place, secured and built around with your preferred finish – again a quick and easy installation – so your builder or interior designer will love you!

How do you install a freestanding or portable ethanol fireplace?

EcoSmart Fire’s freestanding ethanol fireplaces are designed to be placed into the desired location, secured into position, and operated immediately. We have outlined guidelines that include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Ask us for a model spec of your favorite fireplace.

How do you install a wall mounted ethanol fireplace?

Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the fireplace insert in the framework, finish the surround, and it’s ready for use. Our easy to follow Instruction Manual includes minimum room size and clearance requirements.EcoSmart Fire has a team of trade specialists dedicated to helping you find the perfect fire solution for your project. Contact us for technical support or for a free drawing review.

How far should an ethanol fireplace be from tv?

You can install a TV or AV equipment above EcoSmart Fire’s ethanol fireplaces as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

You’ll also need to check the requirements of the appliances being used to see what they say about their products - and then make a decision based on the combination of appliances being installed.

Are ethanol fireplace inserts difficult to install?

Unlike gas fireplaces or traditional wood burning fireplaces, our ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. They are simply mounted into the constructed main wall framework with the appropriate opening size for the fireplace insert selected. EcoSmart Fire’s ethanol fireplace inserts are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact us.

Can I extinguish the fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. Please wait 60 minutes before relighting the ethanol after extinguishing it to let the ethanol cool. Built up vapours may cause a strong, initial ignition if the ethanol has not cooled long enough.

For all other brands refer to the manufacturer's instructions.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

Can I use the Outdoor Collection indoors?

Yes. EcoSmart’s Outdoor Fireplaces use the same clean burning fuel and high quality burners as its indoor products. Conversely, our entire built-in fireplace inserts and ethanol burners can be installed in custom outdoor settings.

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

How does an ethanol fireplaces work?

EcoSmart Fire’s ethanol fireplaces are self-contained, burning bioethanol fuel that is housed within the stainless steel container. A flame regulator controls and stabilizes the flame. With a designated filling area, and easy shut off mechanism, you can ignite the flame and turn it off in a matter of seconds. View this quick demonstration video to help illustrate the process.

How long will my ethanol fireplace burn?

Burn times for our ethanol fireplaces vay based on flame size and fuel capacity of the burner. EcoSmart Fire’s ethanol fireplaces will burn between 8-13 hours when full.

How much does it cost to run an ethanol fireplace?

The cost to run EcoSmart Fire’s ethanol fireplace depends on how much ethanol fuel is used and the size of the fireplace. On average it costs as low as $1.50 per hour to operate an ethanol fireplace.

How do I fill my ethanol fireplace?

With EcoSmart Fire’s proprietary tools and procedures, filling your ethanol fireplace with e-NRG ethanol fuel is fast and easy.

Step 1: Remove the bottle nozzle cap and carefully insert into the filling point

Step 2: Push and hold the green button. The nozzle will automatically stop filling once the reservoir is full.

Step 3: Replace the nozzle cap.

You can view a step-by-step filling video.

How do I turn my ethanol fireplace on or off?

With EcoSmart Fire’s proprietary tools and procedures, it is easy to turn your ethanol fireplace on and off.

Step 1: Extend the lighting rod and use the hook at the end to lift open the ethanol burner lid.

Step 2: Dip the end of the lighting rod into the burner to wet with ethanol fuel.

Step 3: Light the lighting rod and dip back into the ethanol burner to ignite the flame.

Step 4: To extinguish, use the hook at the end of the lighting rod to close the ethanol burner lid.

You can view a step-by-step lighting video.

Do ethanol fireplaces smell?

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. e-NRG ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. e-NRG ethanol fuel is the only fuel recommended for your EcoSmart Fire ethanol fireplace. e-NRG ethanol fuel has the lowest odor and longest burn time on the market. The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

Do I need to service my product in any way?

Yes, normal maintenance and care is very important! Instructions are included in the Installation, Operating and Maintenance Manual supplied with your product.

Can I see a local retailer to resolve my issues if I am not close to Ecosmart Headquarters?

Yes. Please contact EcoSmart Head Office on 02 9997 3050 and we will refer you to a reseller.

How do I clean my EcoSmart Fire burner?

Cleaning of the burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until burner is completely dry before placing back into its surround and reusing.

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your fireplace from water damage or corrosion with a protective cover and the regular use the burner lid included with your model.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only recommended fuel for use in EcoSmart Fires and use of other fuel brands will void the warranty. We have not worked with or tested other ethanol brands in conjunction with our burners and cannot speak to their performance or safety. Other brands can also leave residue or unsightly staining, and no one wants a dirty burner.

How much does it cost to maintain an ethanol fireplace?

EcoSmart Fire’s ethanol fireplaces require little maintenance. It is important to keep the lid closed when not in use to keep debris out of the ethanol burner that can cause corrosion and damages. The 304 stainless steel tank is built to last a lifetime if proper cleaning procedures are done when needed.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Do I need to service my ethanol fireplace in any way?

Yes, normal maintenance and care is very important! Instructions are included in the Installation, Operating and Maintenance Manual supplied with your EcoSmart Fire product.

How do I clean my EcoSmart Fire ethanol burner?

Cleaning of the ethanol burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the ethanol fireplace burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until the burner is completely dry before placing it back into its surround and reusing. View this video of the simple cleaning process here: https://youtu.be/VqHg9mXOc0U

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your ethanol fireplace from water damage or corrosion with a protective cover and the regular use of the burner lid included with your model.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. The e-NRG fuel packaging, operational procedure, accessories and formula has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. We have not worked with or tested other bioethanol fuel brands in conjunction with our burners and cannot speak to their performance or safety. Other bioethanol fuel brands can also leave residue or unsightly staining. Use of any other ethanol fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Is e-NRG safe to be stored inside?

Ethanol is a stable liquid that is safe to store indoors as long as it is kept away from an open flame. It is also safe to be kept in garages, utility rooms or other outdoor storage areas without any risk. In accordance with various global regulations, ethanol (100% alcohol) cannot be sold in its purest form to avoid human consumption. A bittering agent is added to the formula to prevent ingestion.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Can I roast marshmallows or perform other cooking procedures over the fire?

e-NRG has been formulated and tested for burning purposes only. EcoSmart does not condone e-NRG to be used for any purpose other than for recommended use within our burners.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only recommended fuel for use in EcoSmart Fires and use of other fuel brands will void the warranty. We have not worked with or tested other ethanol brands in conjunction with our burners and cannot speak to their performance or safety. Other brands can also leave residue or unsightly staining, and no one wants a dirty burner.

How safe are bioethanol fireplaces?

EcoSmart Fire’s operating tools, procedures, and proprietary technologies were developed with safety as our top priority. Made from 304-grade stainless steel, EcoSmart Fire’s ethanol fireplace burners go through a deep-draw fabrication process that eliminates the potential for dangerous leaks. Additionally, our patented filling point is separated from the ignition zone and engineered so that the jerry can spout is fully supported prior to releasing the fuel supply. This eliminates the usual splash and spills that would otherwise occur when fuel is decanted into the burner while simultaneously reinforcing the maximum fill line within the burner. EcoSmart Fire’s ethanol fireplaces release heat, carbon dioxide (the same stuff we exhale) and steam. Allowing you to enjoy a clean-burning flame without the soot, smoke, ash or other harmful substances emitted by traditional wood burning fireplaces. When selecting an installation location for your ethanol fireplace it is important to consider the required minimum room sizes and clearances. Please reference our installation manual for more information.

Do EcoSmart Fire ethanol fireplaces give off any fumes or gases?

Bioethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. Clean burning and eco-friendly, ethanol fuel releases heat, carbon dioxide (the same stuff we exhale) and steam.

Is e-NRG ethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG burn yellow or blue?

e-NRG is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your e-NRG burning fireplace.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

What does warranty actually cover?

We offer a full two year warranty from date of purchase on stainless steel parts including raw, linished and powder coated. Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for one year from the date of purchase.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

If I purchased from a retailer, can I contact EcoSmart Inc directly for warranty?

It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by EcoSmart Inc or The Fire Company Pty Ltd. However, we are happy to provide assistance with any issues you are experiencing.

Can I return my product without the original box and accessories?

In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.

What is your returns/refund policy?

No returns will be accepted unless The Fire Company has previously agreed in writing. If The Fire Company agrees to the return of goods, they must be unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing. A restocking fee of 20% of the invoice value of the goods will be applied.

Goods which have been imported especially or non-standard equipment made to special order cannot under any circumstances be returned and/or credited.

What happens if my product fails after the official warranty period?

Please contact our Head Office on 02 9997 3050 for advice and troubleshooting.

Does someone from EcoSmart come to trouble shoot?

No. Please phone us or your reseller for assistance with your product if issues occur to determine the appropriate course of action.

What are your payment terms?

Payment must be made prior to dispatch. If ordering items in advance of required despatch, a 20% deposit is required at time of ordering.

What forms of payment do you take?

We accept cash, bank transfer, bank cheque, Zip Money, PayPal, Apple Pay, and credit card. Please note that we do accept AMEX however this incurs a 1.5% surcharge.

Payment Methods
How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

How long will my order take to arrive?

Timeframe is dependant on your location within Australia. All Sydney-metro orders (barring E-NRG) are generally received on the same day of despatch. East Coast Australia generally occurs within 3-5 business days. Please allow up to 7-11 working days for West Coast and Tasmania.

What type of delivery services do you offer?

We offer standard delivery to your door.

What happens if I am not home to receive the order?

If you are not home to receive the order, a calling card will be left by the freight company.You are able to contact them to organise collection from their depot, or re-delivery. Please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.

Does someone take away the packaging?

Standard delivery service does not include rubbish removal.

Can I change my delivery address before my item ships?

Yes. Please either email [email protected] or phone 02 9997 3050 to update your delivery details.

Can you deliver anywhere within Australia?

Yes, we can deliver Australia-wide. (Some restrictions outlying islands).

Can the driver call me 30 min prior to delivery?

No. Unfortunately this is not a service that the drivers are able to provide.

What happens if the lead times vary on my purchase?

If lead times vary on your chosen items, a member of our customer service team will contact you to discuss the delivery options. Delivery of the in-stock items can either be delayed to wait for the longer lead time items, or delivered separately.

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will get back to you soon.
Lead Time
We aim to get back to you in under 24 hours - if this timeline doesn’t suit your immediate needs, please do not hesitate to contact us by phone +61 (2) 9997 3050.