Troubleshooting - Switch Electric Fireplaces
Quick fixes for common Switch Electric Fireplace issues, from power and heating to flame display and remote control pairing.
- Published:
- · Updated:
Turn off the appliance completely and let it cool down before servicing. Only a qualified service person should service and repair this electric appliance.
Nothing comes on (touch screen, etc.)
| Possible Cause | Solution |
| Breaker tripped or circuit has noBreaker tripped or circuit has no | Reset breaker, test circuit for power, check power switch |
| Internal component is frozen and needs to be reset | Turn off the circuit breaker. Allow fireplace to cool for 5 minutes and then turn the breaker back on. |
| Loose connection | Inspect wiring for loose or damaged connection |
| Defective component | Replace motherboard, touch control or power switch |
Fireplace turns off and will not turn on
| Possible Cause | Solution |
| Not operating touch control properly with finger | Press flat part of finger firmly on the touchscreen and apply moderate pressure |
| Loose connection on motherboard | Check functions with remote control. If functional,check connections on motherboard |
| Motherboard is defective | Replace Motherboard |
Fireplace turns off and will not turn back on
| Possible Cause | Solution |
| Fireplace has overheated and safety disc has snapped or circuit breaker has tripped | Turn the main breaker to the “off” position for 60 seconds. Next flip the breaker back to “on” position. |
Can operate fireplace functions with manual controls but not remote control
| Possible Cause | Solution |
| Low Batteries | Replace batteries in remote control with - CR2025 |
| Remote not paired properly | With the fireplace ON, press and hold the Power button for about 3 seconds until you hear the buzzer sound twice and the power indicators begin to flash. Within 5 seconds on the hand held remote or wall touch control press the Power button repeatedly until the buzzer sounds again and the indicators flash acknowledging that it has paired. You may also hear another buzzer and the pair is now completed. |
| Remote control defective | Replace remote control |
Heater does not provide heat when on
| Possible Cause | Solution |
| Wiring is loose | Disconnect unit from power source and inspect for loose connections |
| Snap disc tripped | Turn off for 5 minutes to reset |
| Heater core is defective | Replace Heater Core |
Flame is not visible when unit is turned on
| Possible Cause | Solution |
| Wiring is loose | Disconnect unit from power source and inspect for loose connections |
| LEDs defective | Replace LEDs |
| Motherboard is defective | Replace motherboard |
Fireplace lights up but there is no flame image or flame image frozen
| Possible Cause | Solution |
| Wiring for motor is loose | Disconnect unit from power source and inspect for loose connections from motor |
| Spindle rod came loose | Reconnect spindle rod |
| Motor is defective | Replace motor |
Fireplace is squeaking when flame image is on
| Possible Cause | Solution |
| Fireplace spindle/rod is contacting to metal | Apply lithium grease or any standard grease to contacts with rod and metal and rubber bushing. |
| Motor is defective | Replace motor |